top of page
gray white gradient.png

MANAGE.ONE

MONITOR.ONE

REPAIR.ONE

REPORT.ONE

WHAT WE DO

We make your meetings better, start on time, with little or no technical disruption or issues. VisibilityOne is a multi-tenant, multi-platform, and vendor-agnostic solution. In face, many of our clients realize a speedy ROI because we include IoT, network path detection, an always-on remote console for hybrid workers, failover, and self-healing.

​​

VisibilityOne is uniquely focused on UCC/AV/VC end-to-end application and network diagnostics, management, and monitoring. VisibilityOne provides significant improvement in the end-user experience by reducing downtime and identifying performance issues -- IN REAL TIME.

​

MANAGE, MONITOR, REPAIR, REPORT

While “monitoring” & “managing” might seem similar in the context of VisibilityOne, they represent distinct functions:​

 

Monitoring:​

 

  • Observing and tracking: Involves continuously watching and recording the performance of various components within the video conferencing environment.

  • Identifying issues: Detects anomalies, errors, or performance degradation.

  • Providing alerts: Notifies users or administrators of potential problems.​

 

Managing:​

 

  • Controlling and optimizing: Involves taking proactive steps to address issues, improve performance, and ensure the overall health of the video conferencing environment.

  • Configuration: Adjusting settings, parameters, or policies to optimize performance.

  • Troubleshooting: Diagnosing and resolving technical problems.

​​

Monitoring is about gathering data and identifying issues, while managing is about taking action to address those issues and improve the overall system.  VisibilityOne’s platform combines both monitoring and management functionalities, providing a comprehensive solution for maintaining the health and performance of video conferencing environments.

 

MANAGE.ONE

Providing Multiple Vendor Support for the Management of Video Collaboration Estates

Clients’ experience with VisibilityOne begins in the dashboard view. From there, they can use the menu bar on bottom to navigate between integrations, settings, and downloads. VisibilityOne’s monitoring is simple to initiate and can be open with just a click. The Memberships & Subscriptions section allows clients to connect their services, and environments to transforms a space containing dispersed devices and technology, into a unified harmony of data, letting their monitored space expand beyond the limitations of traditional tools.

MANAGE:

  • Remote Reboot

  • Schedule maintenance windows per device and or sites

  • Geo-Targeted alerts

  • Customizable user alerting

  • Customizable network alerts

  • Firmware updates

  • Adjustable thresholds for ping, jitter, packet loss.

  • Cam/Mic/Speaker selection Volume control

  • Lifetime device failures

  • Document Center

  • MS Teams Room Snapshot of room configuration

  • Codec software release information

  • NUC/PC remote reboot

  • Room video application remote relaunch

  • Logitech Sync integration

  • Scheduled and ad hoc meetings info

MONITOR.ONE

VISIBILITY.ONE IS A MULTI-TENANT

COLLABORATION MONITORING & DIAGNOSTIC TOOL

FOR MSP'S IN THE AV-UC SPACE.

Visibility.One is a web-based, full-fledged Video Conferencing & UC Diagnostic Monitoring solution which delivers a powerful centralized dashboard view of all your clients, live status of collaboration services, network, rooms, individual users, and devices.​​

​

  • Live health status of the device

  • Live call participant list

  • Incident alerts and reports Reason for call failure

  • Live Mic/Camera/Speaker status

  • Network path detection

  • Network utilization

  • Network quality alerts

  • Network connection type

  • Camera disconnect notification

  • Gatekeeper registration status

  • Microphone disconnect notification

  • Lifetime device usage

  • IoT device monitoring

  • Customizable network alerts

  • Cam/Mic/Speaker selection

  • Desktop health (CPU, mem, disk)

  • Collector UI alerting

  • Online status

  • Live WiFi Status

  • Live call stats

  • View NUC/PC details

  • Video device available status

  • View VisibilityOne plugin status

  • Logitech Sync integration

  • VIP User Alert notifications

MONITOR:

REPAIR.ONE

The scenario unfortunately is all too familiar, another escalation call from a VIP user in a Conferencing Room citing a call failure. How would you like to have an algorithmic-based application that did 24/7 monitoring of every intelligent device in the Conferencing Room -- including Microsoft Teams, Zoom, Poly, Logitech, Crestron MTR -- that can alert and restore these faults in real-time, so you don’t get the phone call to the Help Desk in the first place.

REPAIR

  • Self healing connected devices

  • Collector UI testing tools

  • Remote DNS flush

  • Remote clear MS Teams cache

  • NUC/PC remote reboot

  • Room video application remote relaunch

  • Self-healing auto recover room video application

  • Room presets restoration after meeting is terminated

  • Cam/Mic/Speaker backup failover

  • Cam/Mic/Speaker selection

  • Remote Heal Malfunctioning devices

  • Remote relaunch meeting application

  • Remote Testing console

  • Remote reboot desktop

  • Automated wellness check

Over the past two years, traditional video conferencing integrators have begun to actively seek solutions that will assists them in reducing the frequency of visits to clients’ sites. They are seeking tools that will allow them to detect and resolve issues remotely. Allowing AV integration firms and MSPs to reduce support cost and protect their margins.

 

Large enterprises are seeking for ways to proactively monitor dispersed systems, devices, and solutions associated with unified communications and IP devices utilized in various spaces. Key solutions and devices they are seeking to gain a deeper insight and are top of mind include Microsoft Teams, Google Meet, IoT devices, AV devices, and automated advanced proactive/predictive monitoring using AI/ML.

REPORT.ONE

We deliver a comprehensive help desk, account management, remote controls, content storage, advanced alerting, and reporting in a multi-tenant architecture with robust data segregation.​​

 

It empowers service providers to offer services and support to multiple clients with remediation tools that reduce unnecessary trouble tickets and even site visits.

REPORT

  • Incident alerts and reports

  • Asset inventory reporting

  • Gatekeeper registration details

  • Device MAC address

  • Device serial number

  • Scheduled and ad hoc meeting count & comparison.

  • Codec software release information

  • lifetime device usage

  • Lifetime device failures

  • Reason for call failure

  • 24 Hour meeting schedule view

  • Scheduled meetings

  • Network performance

  • Mic/Camera/Speaker status

  • Collaboration Room uptime information

  • Collaboration Room Utilization Details

  • 30-day meeting status

  • 30-day incident history

  • 30-day room and device health details

  • 30-day utilization list

  • NUC/PC remote reboot

  • Room app remote relaunch Document Center

  • Connected device list

  • Jabra-Panacast people count

  • View NUC/PC details

How can VisibilityOne help your organization?

bottom of page