The scenario unfortunately is all too familiar, another escalation call from a VIP user in a Conferencing Room citing a call failure. How would you like to have an algorithmic-based application that did 24/7 monitoring of every intelligent device in the Conferencing Room -- including Microsoft Teams, Zoom, Poly, Logitech, Crestron MTR -- that can alert and restore these faults in real-time, so you don’t get the phone call to the Help Desk in the first place.

Over the past two years, traditional video conferencing integrators have begun to actively seek solutions that will assists them in reducing the frequency of visits to clients’ sites. They are seeking tools that will allow them to detect and resolve issues remotely. Allowing AV integration firms and MSPs to reduce support cost and protect their margins.

Large enterprises are seeking for ways to proactively monitor dispersed systems, devices, and solutions associated with unified communications and IP devices utilized in various spaces. Key solutions and devices they are seeking to gain a deeper insight and are top of mind include Microsoft Teams, Google Meet, IoT devices, AV devices, and automated advanced proactive/predictive monitoring using AI/ML.