REPAIR.ONE
The scenario unfortunately is all too familiar, another escalation call from a VIP user in a Conferencing Room citing a call failure. How would you like to have an algorithmic-based application that did 24/7 monitoring of every intelligent device in the Conferencing Room -- including Microsoft Teams, Zoom, Poly, Logitech, Crestron MTR -- that can alert and restore these faults in real-time, so you don’t get the phone call to the Help Desk in the first place.
Over the past two years, traditional video conferencing integrators have begun to actively seek solutions that will assists them in reducing the frequency of visits to clients’ sites. They are seeking tools that will allow them to detect and resolve issues remotely. Allowing AV integration firms and MSPs to reduce support cost and protect their margins.
Large enterprises are seeking for ways to proactively monitor dispersed systems, devices, and solutions associated with unified communications and IP devices utilized in various spaces. Key solutions and devices they are seeking to gain a deeper insight and are top of mind include Microsoft Teams, Google Meet, IoT devices, AV devices, and automated advanced proactive/predictive monitoring using AI/ML.
Where no tool has gone before.
VisibilityOne’s patented technology solution for huddle rooms will self-heal or failover to secondary mics, cameras, and speakers to maintain high availability of your room services.
In addition to failover functionality, our platform creates a room preset for each of your huddle rooms. If a change is detected during a call, our solution will automatically revert your setting back to the original configuration after the call ends. VisibilityOne helps increase reliability to ensure a predictable experience for your end users.
As if to spoil IT support...
Going a step further, when issues arise, VisibilityOne empowers IT teams to make changes to huddle your room camera, microphone, adjust volume and even keep your rooms system up to date with the latest firmware.
Not having a single view is the greatest monitoring challenge for 70% of IT managers at enterprises with 1,000 or more employees. VisibilityOne offers rich monitoring and insights, so that you can keep a pulse on device status, collaboration performance, and end-user experience.
Self & Remote Healing
Our exclusive self & remote healing for rooms and desktops enables your support team with capabilities that go far beyond what Zoom and MS Teams offer today.
Updates
Firmware updates enable global upkeep for IT support.
Cut IT support time by 90%.
Our patented business intelligence, and powerful DNA, (Device Nucleus Attributes) give your support systems a sense of order through real-time status, self-healing and notifications. This knowledge will eliminate the guesswork due to user error, equipment malfunction, network inconsistencies, or application non-performance.
By arming IT with knowledge, your teams will now have the competence to anticipate and resolve issues before users are impacted. VisibilityOne simplifies UCC monitoring complexity by bringing in all the relevant information from disparate vendors, logically this all-in-one view allows for quick triangulation and resolution of faults, ensuring uptime and less disorder for staff.