HOW IT WORKS
How VisibilityOne Monitors Your Video Conferencing Rooms & Equipment
NO SPECIAL EQUIPMENT NEEDED
Simply register, download VisibilityOne, add your Teams, Zoom, Logitech, Crestron, Poly, Jabra, or USB Devices, and install our plugin.
Upon successful setup, the VisibilityOne plugin securely communicates directly with your video conferencing equipment and collects health performance data. Health data is then forwarded to VisibilityOne’s cloud platform for all the number crunching. The health status and control of your equipment is then accessible via a web interface.
HOW OUR TECHNOLOGY WORKS
Microsoft Teams
MONITORING
ROOMS. DESKTOP. DEVICES.
port 443
Desktop Monitoring
Monitor remote user MS Teams experience
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WiFi connection
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Network quality and degradation detection
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Video and Audio device monitoring
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Remote device healing and reboot
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Troubleshooting console
Room Monitoring
Monitor Microsoft Teams Room experience
(One-way communication, no special firewall ports)
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Network quality and degradation detection
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Video and Audio device monitoring
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Self-healing and reboot
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Troubleshooting console
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IoT Monitoring
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Document Center of images and designs
Room Desktop Monitoring
Monitor BYOD users & MS Teams experience
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WiFi connection
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Network quality and degradation detection
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Video and Audio device monitoring
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Remote device healing and reboot
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Troubleshooting console
Room IoT Monitoring
Monitor All Room IP Devices and Availability Status
(No network scanning required)
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Displays
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Network access point and switch
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PDU and room controls
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Web interface monitoring & access
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Offline alert notifications
VisibilityOne Cloud
Best in class services are used by VisibilityOne
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Hosted on AWS & AWS Gov Cloud
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Veracode Verified Code Monitoring
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Data gathered by our application from sites and devices is secured in our platform
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Alert and remediation is driven by our smart monitoring engine
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Available private cloud options for MSP's
VisibilityOne Teams Connector
VisibilityOne's cloud connection to Microsoft Azure allows for cloud to cloud integration to a VisibilityOne designed connector.
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All backend process allows for real-time monitoring of MS Teams desktop and rooms
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No customer engineering required
VisibilityOne Integration
VisibilityOne's cloud connector is deployed in Microsoft Azure and is designed to establish communication and validation of your Teams tennant.
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No software installation required
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Designed for backend validation
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Setup is dashboard driven
VisibilityOne Web Dashboard
VisibilityOne central dashboard allows support teams to quickly add new services and monitor devices.
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No software is needed, a web-enabled dashboard
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One dashboard to monitor all your UC&C
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Manage your devices from anywhere
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Update device firmware
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Ability to add documents and images to consolidate rooms designs and information
WHAT MSPs SAY
Monitor Across the Nation
As an MSP, we needed our support team to monitor systems across our clients national footprint. The support desk was overwhelmed with multiple dashboards, dispersed tools, and lack of a LIVE global view of video conferencing and cloud issues that arose daily. The support desk team was leveraging various applications to try to analyze, triangulate and resolve issues. Being first to know that a system goes down and to troubleshoot it from the desk mitigating the number of dispatched techs we send out was key. That is what we achieved with VisibilityOne!"
We now enjoy the flexibility to share a dashboard with the client or deliver a full concierge service Live monitoring of video calls, network and equipment health.
Everything in One Dashboard
We had no single view of all customers, devices, and services, no live monitoring of Microsoft Team Rooms, and no Hybrid monitoring tools for remote workforce management. Our efforts were mostly unsuccessful since the existing applications we used didn’t have the depth and LIVE call details needed to expose and pinpoint the problem's source proactively. In addition, these applications lacked a multi-tenant view. This led to higher mean-time-to-restore (MTTR) averages, lower customer satisfaction scores (CSAT), and loss of recurring revenue opportunity.
Proactive monitoring of all clients in a single dashboard provisioning of accounts, with disparate technologies solidified our position as a trusted advisor to our clientele.
Proactive Problem-Solving
VisibilityOne Delivered a powerful, global view of the collaboration systems being monitored in their entirety. By arming the support desk with VisibilityOne, this MSP was able to anticipate and resolve device issues and reduce overall MTTR, allowing device, service, and network issues to be pinpointed and fixed to improve the user experience and CSAT ratings. The Challenges Addressed by VisibilityOne include:
Live call network QoS monitoring and alerting when audio, video, and content an issue was detected. Deep insights into Microsoft Team Rooms and codecs to identify issues with gateways, failed SIP/Gatekeeper registrations. Proactive monitoring of Microsoft Team Rooms, Zoom, video Codec, and connected IoT devices all on OneUI.